Our Medical Desk has received your enquiry and will start organising everything straight away. You don’t need to do anything else at this stage. We will ring you.
A member of our Medical Desk will contact you by phone. If it is urgent, please do not wait for our call — call us directly. Day or night, including weekends.
We take care of all the arrangements, from medical coordination to handover at the receiving hospital.
Our Medical Desk has received your enquiry and is now processing it.
We assess the transport requirements: intensive care transport with a doctor and an intensive care nurse, stretcher transport or a medical escort. This determines the aircraft type and equipment needed.
We speak with you and, if you wish, directly with the treating doctor. You will then know what is possible, when it can happen and how much it will cost.
We arrange the aircraft, air ambulance crew, ground transport at both ends, permits and handover at the receiving hospital in parallel.
You will receive a confirmed schedule with timings, contact names and phone numbers. We remain available to you throughout the transport.
Having the following details to hand will help speed things up. If you do not have them, that is no problem — we will work through them together over the phone.
If the patient's condition changes or the schedule shifts, please call us immediately. We can adjust the arrangements at any time.
Please keep your phone to hand. If we cannot reach you, we will try again straight away.
In this situation, it matters that someone takes care of the arrangements. That is exactly what we do.
We work with specialist operators and medical personnel who carry out intensive care air transport every day.
You will not have to call five different teams. One coordinator will handle your case from your initial enquiry to arrival at the receiving hospital.
You will receive a fixed price before anything is booked. If you wish, we will coordinate directly with your insurer or assistance provider.
All the essential information about air ambulance flights, in a concise overview.
An overview of equipment, medical escorts, the process and typical transport scenarios.
Learn moreOver 9,000 airports worldwide. There is often an airfield closer to the hospital.
Find an airportAll the ways to reach us at a glance — by phone, WhatsApp or email.
View contact detailsHas the situation, timetable or destination changed? Just give us a call and we’ll sort it out. Day or night.
